Client Testimonial: How CMR Surgical Saved 35% on Software with Wyn.

When you think of innovation in healthcare, CMR Surgical is one of the first names that comes to mind. The pioneering British MedTech company behind the Versius surgical robot is transforming how surgeons operate across the world, but behind every breakthrough is a robust digital ecosystem.

In early 2025, CMR raised over $200 million to accelerate their growth. As the business scaled, their software stack grew more complex, licensing models more confusing, and renewals more expensive, turning software cost control into a strategic challenge of its own.

“It reached a point where our renewal costs were rising fast,” recalls Ryan Worthington, Information Services Lead at CMR. “We didn’t have full visibility into usage, and some contracts were simply too rigid to fit how our teams actually worked.”

CMR partnered with Wyn, a software cost optimization firm dedicated to saving money for their customers.

Written-First Negotiation Strategy

Beyond technical optimization, Ryan highlighted one of Wyn’s most effective innovations: a written-first negotiation strategy.

“Traditionally, I expected we’d hop on calls with vendors, talk through paperwork and have verbal back-and-forth,” Ryan shared. “But Wyn approached everything in writing, and it’s the best experience we’ve had.”

This approach turned out to be more transparent, traceable and stress-free. Every communication with software vendors was documented, creating a permanent record vendors couldn’t walk back on, something that had burned CMR in the past.

“It gave our CFO full visibility without us needing to summarize every call,” Ryan said. “Everything was written out clearly, so leadership could see progress and sign off with confidence.”

Experience Working with Wyn to Cut Software Spend

“From day one, the relationship with Wyn was flexible, engaging, focused, and full of energy. They integrated seamlessly with our teams and pushed the right conversations at the right time,” said Andre Nel, Chief Financial Officer at CMR Surgical.

When asked to rate the overall experience, Ryan didn’t hesitate either: “Excellent, no issues, completely stress-free.” Wyn handled the product owner meetings, negotiation preparation, strategy and execution. CMR was the face of the vendor negotiations and only needed to forward Wyn’s negotiation scripts to the vendors.

“The process is very efficient,” he said. “It’s structured, reliable and builds trust.” Weekly check-ins with the Wyn team kept communication fluid and personal. “The weekly catch-ups stood out,” Ryan added. “They gave us space to align quickly when something urgent came up. It never felt transactional, it felt like a partnership.”

Speaking of Wyn’s Head of Service Delivery, Emma von Dadelszen, Ryan said: “Emma has been brilliant. She’s very friendly with all the teams at CMR and everyone seems to love her!”

Today, CMR Surgical continues to work with Wyn to bring the same discipline and clarity to each software renewal. The combination of license optimization and rigorous negotiation has already saved CMR more than $650,000 in only five months.

“Every software renewal is an opportunity to improve,” Ryan reflected. “Wyn just makes sure we never miss that opportunity.”

For companies looking to take control of their software spend, Wyn proves to be a trusted partner. With expertise in license optimization and structured vendor negotiations, they help businesses cut software spend, simplify renewals and stop overpaying for the tools they rely on.

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